What is your return policy for defective scarves?
How we handle quality issues on wholesale orders.
Every order is inspected against an agreed AQL standard before shipping, so defects are caught before they leave the factory. If a genuine manufacturing fault slips through, we will replace the defective pieces or issue a credit on your next order — reported promptly, with photos, so we can trace it.
Because we inspect first, quality disputes are rare. The safety net is the pre-shipment sample and inspection report you approve before the balance is paid. See how we run quality control, and confirm the policy for your order size.
Related: Inspection report · How to check quality · Our factory
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